Ag Equipment Sales & Customer Account Manager – Jamestown
Jamestown, ND
Full Time
Mid Level
Position Summary
The Customer Account Manager (CAM) for Agriculture Equipment is responsible for managing and growing relationships with agricultural clients, ensuring customer satisfaction, and driving sales of equipment, parts, and service solutions. This role acts as the primary point of contact for assigned accounts, providing expert product knowledge, operational support, and proactive account management to help customers maximize productivity and equipment uptime.
Account Management & Customer Support
Serve as the main liaison for assigned customer accounts, ensuring prompt and professional communication.
Build strong, long-term relationships with farmers, agribusinesses, dealerships, and service partners.
Conduct regular account reviews, site visits, and performance check-ins to understand customer needs and identify opportunities.
Resolve customer issues related to equipment, service, billing, or delivery, coordinating with internal teams as needed.
Sales & Business Development
Promote and sell agricultural and construction equipment, attachments, technology solutions, parts, and service contracts.
Identify upsell and cross-sell opportunities to increase account revenue.
Prepare quotes, proposals, and pricing packages in line with company strategy.
Track and meet sales targets, forecasting pipeline activity and market opportunities.
Product & Market Expertise
Maintain detailed knowledge of agriculture equipment, precision farming technologies, and competitive offerings.
Provide customers with guidance on equipment selection, performance optimization, and lifecycle planning.
Monitor industry trends, seasonal demand cycles, and regional market dynamics.
Operational Coordination
Work with logistics and service teams to support equipment delivery, installation, maintenance, and warranty service.
Ensure timely and accurate processing of orders, contracts, and customer documentation.
Collaborate with finance to monitor account credit status and assist with payment follow-up.
Data & Reporting
Maintain accurate CRM records of customer interactions, opportunities, and account updates.
Prepare regular reports on account performance, market activity, and customer satisfaction.
Education & Experience
Bachelor’s degree in Agribusiness, Business Administration, Agriculture, or related field (preferred).
3+ years of experience in account management, sales, or customer service—ideally within agriculture equipment, heavy machinery, or similar industries.
Skills & Competencies
Strong understanding of agricultural operations and equipment applications.
Excellent communication, negotiation, and relationship-building skills.
Results-oriented with a proven ability to meet sales targets.
Proficiency with CRM systems and Microsoft Office Suite.
Ability to travel regularly to customer sites.
Combination of office work, onsite farm visits, dealership travel, and occasional trade show participation.
Requires ability to work outdoors and around heavy machinery as needed.
Hours:
Off-Season Mon – Fri 8:00 am to 5:00 pm
In-Season Mon – Fri 7:30 am to 5:30 pm
Sat (every other) 8:00 am to 12:00 pm
On-Call After Hours Seasonally (Planting/Harvest)
Pay:
Hourly Wage - Depends On Experience
Negotiations starting at $18.00/hour
Monthly Sales Commission
Wholegoods Sales Commission = 10% of Gross Margin
Annual Year End Bonus
Sales/Goal based - up to 15% of wages
Full-Time Benefits
Health Insurance Coverage after 60 Days – Employer pays 80% of plan
Stifel IRA after 1 year – Employer matches contributions up to 3%
Aflac – discounted coverage offered
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