Service Coordinator - Jamestown

Position Overview:
Service Coordinator

Hours:

• Off-Season Mon – Fri 8:00 am to 5:00 pm
• In-Season Mon – Fri 8:00 am to 6:00 pm
• On-Call After Hours Seasonally (Planting/Harvest)

Pay:

• Hourly Wage - Depends On Experience
  • Negotiations starting at $20.00
• Monthly Sales/Warranty Commission
  • Monthly bonus if sales goal is met
  • Warranty collection commission
• Annual Year End Bonus
  • Sales/Goal based up to 15% of wages
• Benefits
  • Health Insurance Coverage after 60 Days – Employer pays 80% of plan
  • Stifel IRA after 1 year – Employer matches contributions up to 3%
  • Aflac – discounted coverage offered

Service Coordinator:

• Customer Repair Requests
  • Answer/Respond to all customer repair requests/calls
  • Schedule repairs with bay technician/calendar
  • Gain approval of repairs recommended on technician estimate
  • Coordinate with parts department to ensure required parts for repairs are on-hand/ordered
• Internal Repair Requests
  • Coordinate internal unit repairs with wholegoods team
  • Schedule repairs with bay technician/calendar
  • Gain approval of repairs recommended on technician estimate from wholegoods manager
  • Coordinate with parts department to ensure required parts for repairs are on-hand/ordered
• Warranty Repair Requests
  • Answer/Respond to all warranty repair requests
  • Schedule repairs with bay technician/calendar
  • Review supplier field campaigns & mandatory safety repairs & coordinate repairs
  • Review unit warranty end dates and request/adjust scheduling of repairs as necessary
  • Coordinate with parts department to ensure required parts for repairs are on-hand/ordered

Service Writer:

• Work Order Process
  • Open work orders as needed
  • Maintain Service Priority Report spreadsheet
  • Total completed work orders to be finalized/billed out by accounting office
• Warranty Claim Submission
  • Submit warranty claims to suppliers for repairs completed
  • Maintain warranty reimbursement spreadsheet
  • Submit unpaid repairs to accounting office for possible write-off

Service Team Leadership:

• Meeting Monthly/Annual Sales Goals
  • Ensure all completed work orders are submitted to be closed by month end
  • Supply projected sales figures at bi-weekly meetings
• Maintain a Clean and Safe Work Environment
  • Lead service team in maintaining a clean workspace
• Coordinate Needs with management
  • Service tool/equipment needs
  • Fleet Management
  • Annual Year End Tool Purchase

Service Team L10 Meetings:

• Participate in bi-weekly service L10 Meeting
• Actively participate in the achievement of reaching Monthly/Annual Sales Goals
• Demonstrate & Promote core values of the dealership
• Participate in the development of the CSI Family & Team atmosphere